Every patient who needs a nudge, in one queue.
ResiliSense sits on top of Charm and does the chasing your front desk never gets time for. Your rules decide who gets contacted and when. AI only writes the message, reads the reply and flags what a person should see.
18%
of visits never happen today
800
visits a month across 10 providers
Charm EHR
stays the single source of truth
Charm does the talking
Texts, calls and booking replies go out through Charm's own two-way add-on. No new phone system.
ResiliSense does the thinking
One persistent queue and one rules engine across all four jobs, owned by the practice.
AI only handles language
It writes the message and understands a free-text reply. It never decides eligibility or policy.
Four jobs, one pattern
Watch Charm, spot the trigger, check your rules, contact the patient, read the reply, write the outcome back, escalate the exception. Every workflow follows the same eight steps.
Rescue unconfirmed visits
Anyone who hasn't confirmed gets a nudge in time to keep, move or free the slot.
Keep medication reviews on time
Psychiatry follow-ups that are coming due get chased before they lapse.
Fill the openings
A cancellation goes straight to the waiting list, in order, until someone takes it.
Bring lapsed patients back
People who quietly stopped coming get one respectful invitation to return.
Cinematic overview
A one-minute film of the whole story — the problem, the idea, the four jobs, how the rules and the AI split the work, and the value. Good for a leadership meeting or the opening of a pitch.
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The queue, the rules, the patient conversations and the reporting all sit behind an account. You'll be asked to accept the terms and policies on the way in.